mishu Cleansing Lash Brush

Payment Methods

We gladly accept major credit and debit cards, including Visa, Mastercard, and American Express, alongside digital payment options such as Apple Pay, Shop Pay, and AfterPay (available in the US and Canada). PayPal is offered for customers in the US, UK, and Canada. Please note that prepaid gift cards, checks, and money orders are not supported at this time.

Shipping Destinations

Our products are available for delivery across the continental United States, Hawaii, Alaska, Puerto Rico, Canada, the United Kingdom, Ireland, the Netherlands, Australia, and France. Shipments to Hawaii, Alaska, Australia, and U.S. territories may take slightly longer to arrive. For security and reliability, we are unable to deliver to P.O. boxes or freight forwarding addresses, and cannot assume responsibility for parcels lost or damaged by such services.

Shipping Notes

Please be aware that fragrance items travel exclusively via ground shipping, and orders containing Retrospect are not eligible for expedited delivery.

Delivery Partners

We collaborate with a network of trusted global carriers, including DHL, FedEx 2-Day, USPS, CDL, Evri, DPD, and Passport, to ensure every package arrives safely and on time.

Returns & ExchangesWe are happy to offer a refund or exchange within 14 days of receiving your order, only if:

• The product has a manufacturing defect, or
• The item was damaged during shipping
To be eligible for a return: • Items must be unused and unopened
• All original packaging and hygiene seals must be intact
• Products must be in resaleable condition

⚠️ We do not accept returns or exchanges for:

• Opened or used products
• Products without original packaging
 • Change of mind or incorrect purchase

Return Process (International & Domestic)
To initiate a return:
1. Email us at mishulashes@gmail.com
2. Include:
• Your order number
• A clear explanation of the issue
• Photos (if damaged/defective)
3. Wait for your Return Authorization Number (RA#)
4. Securely repackage the item and include your receipt
5. Ship the item back using a trackable shipping service
📦 Return shipping costs are the responsibility of the customer
Mishū does not cover return shipping fees

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:
• Contact us within 48 hours of delivery
• Include clear photos of the issue
We will review and provide a replacement or refund if approved

Non-Delivered Orders

If a package cannot be delivered due to:
• Incorrect address
• Failed delivery attempts
• Unclaimed package
The customer is responsible for:
• Reshipping costs, or
 • Any loss if the package is not returned to us

Order Cancellation

• Orders can only be canceled within 12 hours of purchase
 • After this period, orders are processed and cannot be canceled

Refunds

• Approved refunds will be issued to the original payment method
 • Please allow 5–10 business days for processing

Important Notice

mishū products are professional-use beauty products.
Due to hygiene and safety regulations, we maintain strict return standards to ensure product quality and client safety.